Terms & Policy

In these terms and conditions, the “Company” or “we” or mean Getmore Mall and the “Customer” or “you” shall mean any person, firm, company or body which places an order with the Company. Please read these terms and conditions carefully before using the site. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.

 

General

  • The Company shall make every effort to ensure that prices, details and sizes of products on this website are up to date. Prices are subject to change without prior notice and all orders are subject to Company’s acceptance at its sole discretion and stock availability.
  • The Company shall make every effort to ensure products displayed on the website are in stock. If from time-to-time products become out of stock, the Company reserves the right to offer alternative product/s to the Customer of similar value and style.
  • The prices charged are those applicable on the day you order.
  • All orders are subject to confirmation of final availability and we reserve the right to decline any order at our sole discretion. In the event that we are unable to fulfill any of the products or services in the Customer’s order, we will notify the Customer by phone or email before delivery.
  • It is illegal to sell alcohol to people under the age of 18. By placing an order with alcohol products, the Customer confirms that he/she is 18 years old or above. The Customer shall ensure that no person shall use his/her login to purchase alcohol products and a person aged 18 or above (identification required) must be present to take delivery or delivery shall be withdrawn and attempted at another time agreed.
  • We would like to provide you with the best shopping experience. By switching on location services, this app can collect your location data to personalize your app experience with location-based promotions and product recommendations, even when the app is not in use.

 

Registration

  • You are required to register before placing any order through this website. During the registration:
      • 1. You must provide us with accurate, complete and up to date registration information;
      2. You must safeguard your username and password;
      3. You authorize us to assume that any person using the site with your username and password is either you or is authorized to act for you.
  • The Company has the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.
  • You must inform us immediately of any changes to the information that you provided so that we can communicate with you effectively.

 

Payment Terms

  • We accept Visa, MasterCard, American Express, Octopus App, Alipay HK, Wechat Pay and UnionPay for payment.
  • All product prices listed are in HK dollars.
  • To provide secure online commerce transactions, we employ Internet’s Transport Layer Security (TLS) technology. It encrypts the Customer’s personal information, including credit card number, name and address, so that it would not be read as the information travels over the Internet. To check TLS Certificate information, you can right click the mouse and choose “Properties” & “Certificates”.
  • The single order amount must be equal to or greater than HK$90. (shipping fee not included)
  • The upper limit of purchase on this website is HK$500,000 per transaction (shipping fee not included) if you pay with a credit card.
  • The Customer’s offer to purchase made on https://getmorehk.com shall be subject to our sole discretion and may not be accepted subject to the availability of stock or other reason. A final and conclusive invoice will be presented to the Customer upon delivery.
  • We may from time to time set credit limits for individual customers and we reserve the right to limit sales including the right to decline sales to any customers.
  • We reserve the right to change the payment terms for any order without prior notice.

 

Breakage

  • The Customer is requested to examine the goods immediately upon delivery for any deficiencies and/or damages. Claims (if any) must be lodged to our customer service hotline +852 6882 8977 within 7 days from the date of delivery, otherwise we shall have the discretion to refuse your claim after delivery.

 

Returns & Refunds Policy

  • If the items you receive have quality issues, please send Whatsapp to +852 6882 8977with your order no. and pictures of your item within 7 days upon receipt. Items must be returned in the original box and must include all the original tag, label and packaging.
  • Please note that only one refund request can be made per each order.
  • Items cannot be returned/refunded for non-quality reasons.
  • At our sole discretion and under special circumstances, we will refund the money involved in online purchases. We currently provide refund methods: The funds will be refunded to the relevant payment account credit card you used for payment or other methods agreed to by you. The refund will take approximately 4 to 6 weeks. If you choose to receive payment through the Octopus App, you will receive a notification in your Octopus App and must collect the payment within 180 days after receiving the notification.
  • If there is any dispute, Getmore Mall reserves the right of final decision.

 

Title

  • All risks in the products shall pass to the Customer upon delivery but we shall retain title in the products until full payment has been received.

 

Force Majeure

  • The Company shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond the control of Company.

 

Home Delivery

  • We offer free same day to 10 days delivery (single location only) for orders of HK$500 or above. For orders below HK$500, delivery fee of HK$50 shall apply (including delivery to Discovery Bay, Ma Wan, Tung Chung and Hong Kong International Airport)

 

Notes

  • Our next day service only applies to office delivery orders.
  • Order will be dispatched as soon as possible. The earliest delivery time would be the same day, or the latest within 10 days.
  • For bulk purchases of more than one case, we will confirm the delivery date with you directly.
  • In the event of a lift breakdown during delivery we will make arrangements to deliver the goods at another time.
  • Delivery service will be suspended when the typhoon signal No.8 or above or the black rainstorm signal is hoisted. In this event customers will be contacted to re-schedule delivery time.
  • If delivery is delayed, postponed or cancelled due to traffic, weather, different district or other factors, the Company shall not be liable for any loss or damage, no matter whether the factor which causes the delay, postponement or cancellation is within the control of the Company or not.

 

Remarks

  • Prices shown on Getmorehk.com are not applicable in physical stores and may also vary from those found in-store.
  • When you place an order, the prices charged are those applicable on the day you order.
  • Delivery service is currently available in Hong Kong Island, Kowloon and New Territories and not available for the Outlying Islands, including Cheung Chau, Lantau Island (except Discovery Bay, Ma Wan, Tung Chung and Hong Kong International Airport). No delivery service is available to the below areas: Mui Wo, Pui O, Cheung Sha, Tong Fuk, Shui Hau, Shek Pik, Po Lin Monastery and Tai O and areas that vans are restricted to access. No overseas delivery service is provided.
  • Delivery service is not applicable to areas that cannot be reached directly by our vehicles.
  • If no elevator service is available for premises, home delivery service will be made up to 3rd storey only (Counting from ground floor). An additional delivery fee of HK$40 per floor will be charged for the address located above the 3rd storey where no elevator service is available. Such additional delivery fee is to be paid in cash directly to the delivery driver when the items are delivered.
  • As our vehicles cannot reach Big Wave Bay Village, Shek O without permission letters, customers are required to collect the order at designated location(s).
  • All orders are subject to confirmation of final availability and Getmorehk.com reserves the right to reject the order in the event that any of the products or services requested are unavailable. In the event that we are unable to fulfill any of the products or services in your order, we will notify you by phone or email before delivery.
  • To cancel the order, please contact our whatsapp at 6882 8977 / email to [email protected] not less than 48 hours prior delivery service.
  • Please note that all goods will be delivered as scheduled and to the best of our ability. We aim to deliver the goods when there is somebody in. We cannot accept responsibility for goods left outside at the customer’s request.
  • We reserve the right to charge an additional delivery fee if the recipient fails to accept delivery at the nominated delivery time.
  • It is the responsibility of the customer to notify PARKnSHOP.com 24 hours before delivery of any change to the delivery address after placing the order.
  • We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.

 

These terms and conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People’s Republic of China and the Customer and the Company agree to submit to the exclusive jurisdiction of the Hong Kong courts. The Company may revise these terms and conditions at any time without prior notice. If any dispute arises, the Company’s determination shall be final. Where these terms and conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.